Operational Design
One of our key offerings is Operational Design, a comprehensive product focused on creating or redesigning your hospital’s operating system to optimize efficiency—with or without the addition of new technology.
What is Operational Design?
Operational Design is a specialized product where we partner with your organization to design and build a customized operating system. This system simplifies both the daily and strategic complexities of healthcare delivery by implementing a structured approach grounded in mindset, methodology, and technology. Our holistic people/process/delivery structure ensures seamless integration and sustainable transformation.
Key Components of Operational Design
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Strategy Deployment
Our approach begins with Strategy Deployment, which ensures that your organization is focused on doing the right things to achieve all operational performance priorities such as quality, patient experience, staff engagement, growth, and more. This alignment creates a culture of continuous performance improvement, enabling your team to achieve better outcomes consistently.
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Patient Value Stream Management
Building on Strategy Deployment, we engineer your organization’s Patient Value Stream. A Patient Value Stream encompasses the entire patient journey through a healthcare system. It consists of identifying, mapping out, and measuring the processes that deliver high-quality care to your patients. This ensures that patient care is delivered in the right place at the right time, optimizing efficiency and effectiveness across all operational performance priorities.
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Hub and Spoke Delivery Model
To further enhance efficiency, we develop a Hub and Spoke Delivery Model. This system relieves the burden on frontline staff by managing key activities via a centralized Operational Hub. Standard operating procedures are consistently aligned to meet the needs of both patients and frontline teams, resulting in a highly reliable, scalable structure.
How We Work With You…
Care Logistics partners with your healthcare leadership team to design a centrally coordinated operating system focused on your organization’s strategic priorities. Our subject matter experts team will collaborate with you to:
Develop an optimized and predictable operating system
Implement a Hub and Spoke Delivery Model for care delivery
Create a 24x7 patient progression framework
Leverage existing technology where possible to promote a patient-first culture with effective, efficient, and high-quality care
The impact of Operational Design is not limited to improving efficiency and throughput—it can be applied to drive operational improvements across virtually every strategic pillar within your organization.
Why Choose Care Logistics?
By choosing Care Logistics for Operational Design, your hospital will benefit from a customized, scalable operating system that enhances efficiency, improves patient care, and drives continuous performance improvement. For almost two decades, we have been helping hospitals and health systems meet their strategic goals. Our expertise in operational transformation ensures that your organization is equipped to meet the challenges of today’s healthcare environment, with a system designed to evolve as your needs grow.